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Frequently Asked Questions
Welcome to our FAQ section! Here, we’ve compiled answers to the most common questions our customers ask.
- Standard Inclusions:
- Premium Versalink Plus insulated roof panels
- Beams
- 90x90mm Posts
- Quad Gutter
- 90mm round downpipes
- Connectors
- Steel Z Flashings
- Fasteners
- Standard Barge caps
- Bonus $50 Bunnings Gift Voucher to cover any additional site-specific items that are not included in our pack (eg.
dynabolts, concrete)
- Optional Extras:
Skylight System
- Versalink Plus fibreglass roof diffuser
- Acrylic ceiling diffuser
- Expanding seal tape
- Storm-Tite stitching screws x 35
- Versalink Plus foam infill
LED Light Strip System
- Joiner flashing
- Signature LED Light Strip Extrusion
- Signature LED Light Strip Diffuser
- Insulating foam block, gutter infill strip and support bracket
- LED Light Strips in Natural, Warm or Cool Light Temperatures
Downlights
- Upgrade Components:
Signature Upgrade:
- Square Gutter
- Slimline barge caps
- Aluminium Z flashings
- 90x90mm Posts
- 100x50mm square downpipe
Premium Signature Upgrade:
- Wrap-around blade gutter
- Aluminium Z flashings
- Larger 115x115mm posts
- 100x50mm square downpipe
Manufacturing will take 7 – 10 business days.
- Sydney Metro: orders are usually available the following day after manufacture.
- NSW: Please allow 3 – 5 business days for delivery after manufacturing
Delivery time is dependent on your location, however, your order will generally be dispatched within a few days of completed manufacture. A member of our friendly team will contact you to discuss a delivery date once your order is packed and ready to ship.
We offer a 10-year warranty against manufacturing defects on all structural elements of your patio.
Yes! If you love the look of one of our patio kits but need something a little bigger, smaller or just want to see if we can offer a different colour – please complete one of our custom quote request forms and we will do our very best to accommodate your needs. You can find the custom quote form here.
Fans and downlights can be easily installed into our patio systems. If you’re looking to install a fan to your SelfBuild roof, you will need a fan fixing plate. See our Fan Fixing Plate Guide for details. Likewise, we have a helpful guide that details how to install downlights.
Any electrical work must be completed by a qualified electrician.
Yes! We are happy to provide you with an engineering certificate once your order is confirmed.
Our SelfBuild Patio System comes with all panels, beams, posts, gutters, flashings and fasteners required for your project. The $50 Bunnings voucher included in the welcome pack is designed to cover the cost of any additional items required such as dynabolts or concrete, for example.
You will also need basic tools such as a drill, ladder, measuring tape, level,
and safety gear. A circular saw may be required for some adjustments.
Yes, all structural elements of our patios are manufactured and packed in our purpose-built facility in Sydney’s South West.
Because our SelfBuild patio kits are made-to-order, we are unable to accept returns or issue refunds for change of mind once production has started. If you need to cancel your order, please contact us as soon as possible. Orders cancelled before manufacturing begins may be fully or partially refunded, less any administrative or transaction fees.
We’re here to help. If you encounter a problem during your installation or notice a mistake after it’s too late, you can contact our support team who will be able to help.
